Questions
Frequently asked, plainly answered.
Anything missing? Write to us — one of the two watchmakers will reply.
Buying
How long does delivery take?
In-stock watches ship within three working days by insured courier. Made-to-order watches take 5–7 weeks from your order, and we send you a photo when yours is on the bench.
Can I return a watch?
Yes, within 30 days of delivery, unworn beyond trying it on. We send a prepaid, insured return label and refund within five days of the watch reaching us.
Do you engrave casebacks?
Yes, by hand, up to 40 characters around the caseback window. Engraving adds a week and €90, and an engraved watch cannot be returned.
Owning
What does the five-year warranty cover?
The movement, the case and our workmanship, for five years from delivery. It does not cover the crystal, the strap, or damage from knocks or water beyond the rated depth.
How often does an Osmund need servicing?
Every five to seven years. A full service takes about three weeks in the workshop and costs a fixed €320, including a new timing sheet.
Is an Osmund water resistant?
The 38 Blanc is rated to 50 m and the other models to 30 m: rain, hand-washing and a splash are fine. Take it off to swim or shower.
The workshop
Can I visit the workshop?
Tuesday to Friday by appointment. You can see the benches, try every model on and, if you are collecting, pick your watch up from the person who made it.
Can I buy a watch in person?
Yes. Book a visit and we will have every model and strap ready to try. Payment by card or bank transfer.
Still wondering about something?
We answer every email ourselves, usually the same day.